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Frequently Asked Questions
Why do you need my postcode?
At Nifty Nosh we’ve developed a sophisticated location based search engine. Telling us where you are allows us to return only those restaurants that deliver to your address. That way you don’t face the inconvenience of placing orders with restaurants that can’t serve you. You can find your postcode by clicking below.
Don't know your postcode?
Why do you need to know when I want to eat?
We take pride in offering a flexible service that meets the needs of customers at all times of the day. Each of our food service providers have their own individual opening hours with some offering different menus for different times of the day. By knowing when you want to eat we can provide accurate details on restaurants that are open at the time you need them offering you only menus and food choices that are available at that time.
I entered my postcode but receive an error?
Your postcode may not be included in the latest postcode data we have stored. This could be because you live in a very new development. Unfortunately we cannot service your location at this time but we will receive updated postcode data and as soon as your address is included we will contact you.
What happens after I submit my order?
Once submitted, your order is received instantly by the restaurant. As soon as the restaurant accepts your order, we’ll send you an acceptance confirmation message by email and if you choose, by text message, confirming that your order is being prepared and notifying you when it will be ready. No faxes, no phone calls, no errors, no hassle!!
How do I know the restaurant has received my order?
As soon as your order is accepted by the restaurant you will receive an email confirmation or text message (if selected)
If you are a registered member you can also check the status of your order through our website by logging on and going to ‘Order history’.
What do I do if I don’t receive a confirmation email?
Your email should arrive instantly but occasionally this may take a few minutes to arrive. If your email does not arrive after five minutes, you should check the following:
Confirm you are receiving incoming email
Check your junk email folders
If you are a registered member you can also check the status of your order through our website. If you logon and go to ‘Order history’ you can check the status of your latest order. The status should be set to ‘New’ or ‘Accepted’
Contact the restaurant directly – you can find the number on the restaurant’s details
Email support@niftynosh.com
If I order in advance when a restaurant is closed how do I know the restaurant has received my order?
If you submit an advanced order when a restaurant is closed we ensure your order is picked up the next time the restaurant opens its online store. Generally you should receive an acceptance email or text message within 24 hours of placing your order.
If you are a registered member you can also check the status of your order through our website by logging on and going to ‘Order history’.
Can I cancel an order?
If you are a registered member you can cancel any order that has not yet been accepted and preparation begun by logging on to your ‘Order History’ page in your profile. If the ‘Cancel’ button is unavailable this means your order is already being prepared and cannot be cancelled.
Orders placed by guest users can only be cancelled by contacting the restaurant directly by telephone.
If you cancel your order you will not be charged for the transaction.
What happens if the restaurant has no record of my order?
If you have a confirmation email or received an SMS this has been generated by the restaurant and therefore they will have a record of the order. Please contact us if you continue to experience problems at support@niftynosh.com
What do I do if there is a problem with my food when it arrives?
Your food should match exactly the order you placed, if there is a problem with the food please check the following:
Check your order confirmation with the receipt you receive with your food to ensure they are accurate
Contact the restaurant directly if you have any problems with the quality of your food
If you are still not happy you can contact Nifty Nosh by emailing support@niftynosh.com providing your order number and detailing the nature of your complaint. A member of our customer service team will respond to you within 24 hours.
I can’t find any restaurants in my area
It’s early days for our service but we are committed to expanding across Ireland and the UK. We may not be in your area just yet but if you give us details of your favourite restaurant(s) we will follow this up and let you know when we reach you area.
If you know the staff in your favourite restaurant why not tell them about Nifty Nosh?
When I re-ordered from a previous order why did the price of my order change?
Restaurants may change their prices occasionally. Therefore products that you ordered previously may be more or less expensive.
Also as promotional campaigns may be run at various times your order may have had discounts applied that are no longer valid. Please check the price when you choose to re-order and ensure you’re happy before continuing.
When I re-ordered from a previous order why were some of my items unavailable?
Restaurants may change their menus occasionally. Therefore products may be added or removed. You may notice that some products you ordered previously are no longer available. You can either select new products or continue without the unavailable product.
What are Verified By Visa and MasterCard SecureCode?
Visa and MasterCard have developed authenticated payment capabilities to improve online transaction security and to help encourage the growth of e-commerce. By creating a virtual signature in the form of a password chosen by you when you sign up, Visa and MasterCard hopes to move toward guaranteed payments for merchants and provide a safer online commerce experience for Cardholders.
Verified By Visa and MasterCard SecureCode enable two parties (card holder and card issuer) to authenticate each other by exchanging digital certificates (electronic identifications) before proceeding with an online transaction, assuring the Cardholder that he is dealing with a legitimate merchant and providing the merchant with proof of participation of the real Cardholder. This gives both parties the confidence to proceed and creates a digitally signed record of the transaction that can be verified afterwards.
For more details about the two schemes please refer to the following links:
MasterCard - http://www.mastercard.com/securecd/welcome.do
Verified by Visa - http://www.visaeurope.com/iusevisa/shoppingonline.html
Some card issuers are being pro-active about getting their customers to enroll in Verified By Visa or MasterCard SecureCode and give you the option to sign up when we send you to their authentication Server during the payment process. Most card issuers should give you the option to sign up later and just proceed with the payment, if not you can go to your banks website and sign up, try using another card or contact our support team at support@niftynosh.com
Do I pay more if I order online?
For all orders of £5 or more you pay exactly the same as you would if you ordered over the phone. However orders under £5 are subject to to a surcharge of 25p.